SOFT PLAY
Deposit terms
We require 50% of payment to secure the booking (via Invoice). The remainder to be paid prior to the event. Big Lion Events will not set up the hire unless 100% of the payment has been completed before the set up of the equipment.
The payment's non-refundable for cancellations arising from bad weather and inability to set-up the hire due to lack of parking; outdoor hires are at the Hirer's own risk.
The payment is refundable is the booking needs to be cancelled with 2 weeks’ notice of the event, within the 2 weeks, we can look at re-arranging the date.
Delivery and Set-up
We will require at least 45 mins to set-up the equipment, and up to 2 hours depending on the size of the order.
We will need easy access to the venue and parking supplied. We cannot set-up the equipment if there is not accessibility and parking, the deposit will be lost. This includes space to move the equipment in and out of the venue on a trolley. Let us know if there are stairs and other logistical issues prior to the hire, this way we can allow the correct time.
It is the Hirer’s responsibility to ensure adequate space for the soft play. Please enquire with the venue regarding the measurements for the soft play or if at a home venue, please measure the outside/inside space to make sure the equipment will fit. We will remove the equipment if necessary, to make it fit and will not refund any money for this.
We will not set up on uneven ground or ground that is hazardous re: shingle or gravel. Please make sure any green space is free of debris and sticks/stones/twigs.
We absolutely appreciate the children will be excited, but please for their own safety, refrain from letting children play on the equipment until we are set-up and we have safely signed off the equipment.
The equipment must be away from any obstructions or debris, i.e. broken glass, dog poo or objects sticking from the ground.
£5 delivery within Lancing, Sompting, Durrington, Worthing, Goring, Shoreham-By-Sea. Anything outside of this radius, will be charged extra (45p per mile).
Any parking charges will be added to the hire.
Although we will try our upmost to be on-time, occasionally there are situations out of our control, for example accidents and emergencies from traffic. We will call you to let you know our ETA in this situation and do our best to set-up on time, however if we are late, we cannot be found liable.
In the situation of adverse weather whereby the advice from Met Office is not to travel, we will cancel and either return the deposit, or move the hire to another day.
Any damage due to dirt or staining because of the hire, we reserve the right to charge for either deep cleaning or a replacement.
No shoes or heels on any of the soft play.
Please ensure all the ball pit balls are collected and in the ball pit ready for Big Lions to pick up.
Healthy and Safety
The age suitable and max number of children for the equipment will be specified on the booking terms, it is the responsibility of the Hirer that a responsible adult over the age of 18 supervises the children.
Big Lion Events do not stay during the hire and supervise, unless pre-arranged.
Big Lion Events accepts no responsibility for damage, accidents or injuries that may occur during the hire of the equipment.
Big Lion Events take the safety of children very seriously, we ask that the large objects do not be moved as it disrupts the safety of the equipment. We will not accept any liability for accidents, injury, or damage during the period of hire if this has occurred.
Under no circumstances should adults use the equipment, over time this damages the equipment and injury could occur to the adult or the children.
Adults and children should not sit or lean on any of the equipment.
Do not allow children with medical issues which means they are prone to injury on the equipment.
Do not allow older and younger children to mix on the equipment, this will risk injury.
No food, drink, face paints, chewing gum or other liquid of solids to be allowed on the equipment; any cleaning or damage because of this being ignore will be charged.
If the equipment is collected in an unacceptable dirty condition, the Hirer will be charged extra for deep cleaning.
No glass bottles or glasses on or near the equipment. Please make sure children do not wear their glasses on the equipment.
It is the Hirer’s responsibility to keep the equipment dry, if any liquid does occur, dry immediately. A cleaning charge will occur if this must be professionally removed.
No shoes on the Soft Play equipment, socks are a must.
No sharp objects to be worn on the equipment, re: badges, earrings, jewellery, piercings etc. Please remove these items before using the equipment.
Any damage to the equipment including but not limited to scratches, tears, holes, rips, intentional damage, staining and pen marks which incurs and additional cost to repair or replace will be charged to the Hirer.
No acrobatics or gymnastics on the soft play equipment.
Please ensure the children are kind and courteous to other children on the equipment, therefore no pushing or fighting happens. This can cause injury.
Please do not exceed the number limits as specified on the soft play.
No furniture on the equipment, including the mats.
No smoking, barbeques, or naked flames near the equipment. Any damage because of this being ignored will be charged.
Do not allow pets or animals near or on the equipment.
It is the Hirer’s responsibility to ensure that no equipment is stolen or lost, we will make sure all items are accounted for upon collection; anything missing, and a replacement will be charged.
If the Hirer takes the risk of an outside hire, please cover the soft play if it starts raining. Failure to do so will damage the equipment and this will be charged.
Do not allow children on the equipment if it is wet, please wipe down the equipment with a towel before the children re-use the equipment; failure to do so will put the children at risk of injury.
Big Lions will come to collect the equipment upon completion of the hire, do not allow anyone else to collect the equipment.
Please ensure you take all reasonable precautions to protect the equipment from damage.
Please ensure that you take all reasonable precautions to protect the child / user from harm and danger. This is most important to Big Lions; we want the children to have fun but their safety is always paramount.
Hire Contract
This website is operated by Big Lion Events ("we", "us" or "our"). All bookings made via this website or otherwise are governed by these Terms and Conditions at any time. It is your responsibility as the Hirer to read and understand these Terms and Conditions of Hire PRIOR to making a booking. We will confirm acceptance of your booking immediately after you have paid your deposit.
The Contract will be between Big Lion Events (“First Party”) and the Hirer (“Second Party”) and will need to be signed prior the hire commencing once the equipment has been set-up and the Hirer is satisfied.
Prices
Prices are true at the time of the booking, inclusive of VAT where applicable and the current rate.
Unless a technical error has occurred, the price stated on the website is the one you will be charged.
If you would like to amend of add the order, this can be done by contacting Big Lion Events and the prices will be amended for the item(s) changed once this has been confirmed.
Big Lion Events charges 45p per mile post the 10 miles radius of the £5 delivery areas. £5 delivery within Lancing, Sompting, Durrington, Worthing, Goring, Shoreham-By-Sea.
Availability
We will confirm the equipment that will be hired on the booking confirmation, however there are times when these items become unavailable due to damage or other unexpected circumstances, if this arises, we will replace the item with something similar.
Liability
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
Insurance